About the Challenge
The Multilingual Innovation Challenge was launched in March 2021 aimed at improving the experience of the NSW public transport network for non-English speaking residents and visitors. A large portion of the NSW population are not confident with the public transport network due to their English fluency. Through this challenge, we wanted to improve their experience by providing quality customer information in different languages in public transport digital products.
The TfNSW Station Names in Other Languages dataset was available for use in this Innovation Challenge, containing the translation or transliteration stations and wharfs in the TfNSW public transport network in 12 languages: Arabic, French, German, Greek, Hindi, Italian, Japanese, Korean, Simplified Chinese, Spanish, Traditional Chinese and Vietnamese.
Problem Statements
- How can you improve your Public Transport product to include languages other than English?
- How will your Public Transport product provide accurate and quality information in the target language?
- How will users easily choose their preferred language?
Outcomes
Two solutions, Next Station and Momego, were chosen to progress through incubation.